About

Learn more about me

A versatile professional with almost half a decade of experience in various roles, including Sales Executive, Business Development Representative, and Customer Support Specialist. Alongside the corporate experience, I have also been actively involved as a freelance web developer and virtual assistant, showcasing my diverse skill set.

  • Phone: +92 335 7422334
  • Website: www.ishabeeh.com
  • Email Address: contact@ishabeeh.com
  • Qualification: ACCA (Part-Qualified)
  • Residence: Lahore, Pakistan
  • Expertise: Digital Literacy

As a Sales Executive, I have consistently demonstrated exceptional interpersonal and communication skills, enabling me to establish and nurture strong client relationships. With a proven track record of meeting and exceeding sales targets, I am adept at identifying customer needs and delivering effective solutions. My ability to understand market trends and develop strategic sales plans has resulted in increased revenue and market share for my previous employers. During my tenure as a Business Development Representative, I honed my skills in lead generation, prospecting, and expanding business opportunities. I have successfully identified potential clients, conducted thorough market research, and devised comprehensive strategies to acquire new business partnerships. My strong analytical abilities and persuasive communication style have played a crucial role in negotiating and closing profitable deals. In my role as a Customer Support Specialist, I have consistently provided exceptional service and support to clients. With a customer-centric approach, I have resolved complex issues, managed escalations, and maintained high levels of customer satisfaction. My strong problem-solving skills and ability to empathize with customers have earned me a reputation for delivering outstanding service.

Satisfied Customers

Articles Written

Overall Tenure (Days)

Recommendations

Skills

Content Writing 90%
WEBSITE DESIGNING (HTML, PHP, CSS, BOOTSTRAP) 70%
GRAPHIC DESIGNING (PHOTOSHOP, ILLUSTRATOR, COREL) 65%
CUSTOMER SERVICE 95%
BUSINESS DEVELOPMENT 80%
VERBAL & WRITTEN COMMUNICATION 95%

Interests

Animation

Artificial Intelligence

Baking

Coding

Entrepreneurship

Journalism

Martial Arts

Music

Photography

Reading

Theatre

Travel

Testimonials

Since having our new website built, we have seen an increase in the number of online contact forms being filled out. Shabeeh worked with us to provide a site that met the criteria that we were looking for.

Nazir Ahmad

IT Services

We have been happy with our new website! It looks professional and very easy to navigate. Our experience with Shabeeh has been great. Things were handled very efficiently.

Abid Khan

IT Services

We at Cargo Service LLC were very impressed with the all aspects of our new website. We would highly reccomend Shabeeh to anyone looking to build a new website.

Muhammad Zafar Iqbal

Cargo Service LLC

This was the first time I developed a website so I couldn’t have asked for a better or easier person to work with. The entire process was timely and extremely efficient.

Anum Ghazal

Project Management Services

Resume

Check My Resume

Summary

Shabeeh Hussain

With a diverse background encompassing more than five years of experience in sales, customer support, business development, and freelancing; a highly versatile and accomplished professional with consistent demonstration of exceptional sales and customer support skills, meeting targets and ensuring customer satisfaction.

  • A.I.T. Lahore (54570), Pakistan
  • contact@ishabeeh.com
  • +92 335-7422334

Education

Association of Chartered Certified Accountants (ACCA)

2021 - 2023

Oxford Brookes University

Concentration: Accounting & Finance

Foundation Diploma in Accountancy (FDA)

2020 - 2021

Oxford Brookes University

Concentration: Accounting & Finance

Intermediate in Computer Science (ICS)

2018 - 2020

Concordia Group of Colleges

Concentration: Computer Science

Certificate, Short-Term Programme

2018

Arfa Software Technology Park

Concentration: Web Development

Matriculation

2004 - 2018

Pakistan International Progressive School

Concentration: Computer Science

Professional Experience

Account Executive (10-19)

July 2023 - Present

Motive (formerly KeepTruckin), US (Remote)

Campaign: (B2B) Business-to-Business (Enterprise) OB Sales.

  • Effectively plan to meet and exceed your ongoing business goals and revenue quotas
  • Constantly study and deepen understanding of market trends to enable consultative insight.
  • Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
  • Work with technical resources to display to prospects the power of integrations & how our partner ecosystem increases the value of our hardware and software.
  • Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
  • Prospect and win new businesses through developing key executive relationships within key prospects to drive expansion of that business with all key accounts, growing share of wallet through developing a deep understanding of each client’s business and identifying opportunities for additional collaboration.

Customer Sales Specialist

April 2023 - June 2023

Business Navigator - Pennsylvania, US (Remote)

Campaign: Accounting Services - (B2B) Business-to-Business OB Sales.

  • To prospect assigned leads and cold-call contacts to market the services.
  • Schedule appointments of qualified leads with the vertical manager.
  • Follow up with the contact for concerns and queries.

Sales Executive

October 2022 - April 2023

L2G Logistics - Mississippi, US (Remote)

Campaign: Truck Dispatch - (B2B) Business-to-Business OB Sales & IB Support.

  • To arrange the delivery and pick up of freight, communicating with carriers and dispatchers to arrange times for shipments and schedule deliveries, while creating routes and being available for virtual assistance at any time.
  • To identify any problems that may impede trips and come up with solutions, which include tracking weather, traffic issues, warehouse delays, and any other problems that may arise.
  • To manage billing, invoicing, and ensuring that drivers' proper documentation and permits for an uninterrupted trip and delivery of the merchandise.

Customer Support Specialist

January 2023 - March 2023

IBEX Global Pvt Ltd - Lahore, PK (On-Site)

Campaign: Walmart - Customer Call Support.

  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services.
  • Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner.

Sales Executive

August 2022 - October 2022

C2C Logistic - Mississippi, US (Remote)

Campaign: Truck Dispatch - (B2B) Business-to-Business OB Sales & IB Support.

  • To arrange the delivery and pick up of freight, communicating with carriers and dispatchers to arrange times for shipments and schedule deliveries, while creating routes and being available for virtual assistance at any time.
  • To identify any problems that may impede trips and come up with solutions, which include tracking weather, traffic issues, warehouse delays, and any other problems that may arise.
  • To manage billing, invoicing, and ensuring that drivers' proper documentation and permits for an uninterrupted trip and delivery of the merchandise.

Business Development Representative

November 2021 - May 2022

Mindbridge Pvt Ltd - Lahore, PK (On-Site)

Campaign: Podium - (B2B) Business-to-Business OB Sales.

  • Prospect, educate & qualify leads to create sales-ready opportunities, and close new business through relationship-based selling by aligning Podium solutions with prospect business objectives/needs, all-the-while managing and overcoming prospect objections.
  • Collaborating effectively with the team and others to schedule appointments, follow up with potential clients, and ensure achievement of monthly quotas of qualified appointments/demos scheduled and deals closed.

Chat Support Specialist

September 2021 - October 2021

Mindbridge Pvt Ltd - Lahore, PK (On-Site)

Campaign: Revolut - Customer Chat Support.

  • Providing customer service via in-app live chat, phone, and email, updating the clients' existing records across systems while ensuring the security of their confidential information.
  • Processing complaints and issues related to products or services, and enhancing customer experience by helping complete purchases, upgrades/top-ups, and frequently providing necessary technical assistance.

Chat Support Specialist

May 2021 - August 2021

Mindbridge Pvt Ltd - Lahore, PK (On-Site)

Campaign: Talabat - Customer Chat Support.

  • Providing customer service to both internal and external stakeholders by answering queries on a timely basis using company-issued chat systems, and delivering resolutions for customer issues regarding products, services, and other matters.
  • Giving detailed instructions or providing clarification about the product, promos, prices, and other details to prospective and existing customers, identifying their needs and helping them use specific features.

Sales Executive

April 2020 - December 2020

Digital Globe Services - Lahore, PK (On-Site)

Campaign: Spectrum - (B2C) Business-to-Consumer IB/OB Sales.

  • Meet or exceed monthly sales goals, including wireless sales.
  • Ensure a great customer experience and educate as well as engage customers through product demonstrations.
  • Maintain strong knowledge of all TV, internet, and wireless products, pricing plans, promotions, and service features for Spectrum, as well as our competitors.

Customer Sales Representative

January 2018 - November 2018

R1 Solutions - Lahore, PK (On-Site)

Campaign: Personal Injury - (B2C) Business-to-Consumer OB Sales.

  • Cold-calling the provided leads to interact with potential clients, manage their sensitive data across one or more computer systems, and update records in the system while conversing with the customer.
  • Scheduling customer appointments with relevant solicitors, demonstrating the procedure for personal injury compensation, and ensuring a qualified sale of services.
  • Assisting the batch with call transfers, sales closing, and creating reports of all sales results including customer comments or complaints.

Web Developer & Virtual Assistant

SEP 2018 - Present

Upwork - Freelance

  • Front-end Development: Using HTML, CSS, and JavaScript to ensure pixel-perfect implementation, smooth animations, and cross-browser compatibility.
  • Back-end Development: Building the core functionality of the website using PHP, Python, or Node.js. Additionally, handle server-side processes, database integration, user authentication, and any complex features required for your website.
  • E-commerce Development: To sell products or services online by incorporating features such as product catalogs, shopping carts, payment gateways, and inventory management to provide a seamless online shopping experience.
  • Website Deployment and Maintenance: To handle the deployment process, ensuring that it is properly configured on the chosen hosting environment, ongoing maintenance services, including security updates, performance optimization, and regular backups, to keep the website running smoothly.
  • Lead Generation: Conducting research and utilising various tools and platforms to identify potential leads for your business, gather relevant contact information, and qualify leads based on specified criteria.
  • Prospecting and Cold Outreach: Initiate cold outreach campaigns to engage with potential leads, craft personalised and compelling email templates, make cold calls, or utilise social media platforms to establish initial contact and generate interest in the products or services.
  • Appointment Setting: Handle appointment scheduling, ensuring that there's a steady stream of qualified prospects to engage with, coordinate calendars, send meeting invitations, and manage any rescheduling or cancellations, allowing focus on sales conversations.
  • Follow-up and Relationship Building: Follow up with prospects and existing customers to nurture relationships, address queries, and provide exceptional customer service.

Services

My Services

Content Writing

For services such as blog writing for websites, web content writing, marketing material content, research articles, proof reading services, social media content, product descriptions, and so forth onward.

Web Development

With user-specific packages consisting of domain, hosting, custom logo, ingratiation with local SEO, social media presence, custom-domain email addresses, and additional features as per user requirement.

Virtual Assistance

I also offer administrative services to clients remotely, consisting of services such as scheduling appointments, making phone calls, making travel arrangements, and managing email accounts, etc.

Truck Dispatching

Our truck dispatch service helps owner-operators manage many of the back-office aspects of running a trucking company such as managing freight, scheduling freight deliveries and arranging pickups of shipments and parcels, managing routes, and negotiating desired rates.

Graphic Designing

We accept any project from creating visual concepts, simplified logos, advertisements, brochures, magazines, and reports to photo/portrait editing and other tasks of the sort, while ensuring customer satisfaction with the outcome as well as the comparison.

Foreign Exchange Trading

With our team of specialists consistently perceiving the trends in the foreign exchange market, our advisors assist our customers with setting trends, giving predictions, and other relevant services.

Schedule My Appointment

Contact

Contact Me

Residence

Allama Iqbal Town (54570), Lahore, Pakistan

Social Profiles

Email Me

contact@ishabeeh.com

Call Me

+92 335 7422334

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