Shabeeh Hussain

Association of Chartered Certified Accountants (ACCA)

Oxford Brookes University

Concentration: Accounting & Finance

Foundation Diploma in Accountancy (FDA)

Oxford Brookes University

Concentration: Accounting & Finance

Intermediate in Computer Science (ICS)

Concordia Group of Colleges

Concentration: Computer Science

Certificate, Short-Term Programme

Arfa Software Technology Park

Concentration: Web Development

Matriculation

Pakistan International Progressive School

Concentration: Computer Science

Senior Account Executive

Motive (formerly KeepTruckin), US (Remote)

Campaign: (B2B) Business-to-Business (SMB) OB Sales.

• Effectively plan to meet and exceed your ongoing business goals and revenue quotas
• Constantly study and deepen understanding of market trends to enable consultative insight.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Work with technical resources to display to prospects the power of integrations & how our partner ecosystem increases the value of our hardware and software.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Prospect and win new businesses through developing key executive relationships within key prospects to drive expansion of that business with all key accounts, growing share of wallet through developing a deep understanding of each client’s business and identifying opportunities for additional collaboration.

Customer Sales Specialist

Business Navigator - Pennsylvania, US (Remote)

Campaign: Accounting Services - (B2B) Business-to-Business OB Sales.

• To prospect assigned leads and cold-call contacts to market the services.
• Schedule appointments of qualified leads with the vertical manager.
• Follow up with the contact for concerns and queries.

Operations Manager

L2G Logistics - Mississippi, US (Remote)

Campaign: Truck Dispatch - (B2B) Business-to-Business OB Sales & IB Support.

• To arrange the delivery and pick up of freight, communicating with carriers and dispatchers to arrange times for shipments and schedule deliveries, while creating routes and being available for virtual assistance at any time.
• To identify any problems that may impede trips and come up with solutions, which include tracking weather, traffic issues, warehouse delays, and any other problems that may arise.
• To manage billing, invoicing, and ensuring that drivers' proper documentation and permits for an uninterrupted trip and delivery of the merchandise.

Customer Support Specialist

IBEX Global Pvt Ltd - Lahore, PK (On-Site)

Campaign: Walmart - Customer Call Support.

• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services.
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner.

Sales Manager

C2C Logistic - Mississippi, US (Remote)

Campaign: Truck Dispatch - (B2B) Business-to-Business OB Sales & IB Support.

• To arrange the delivery and pick up of freight, communicating with carriers and dispatchers to arrange times for shipments and schedule deliveries, while creating routes and being available for virtual assistance at any time.
• To identify any problems that may impede trips and come up with solutions, which include tracking weather, traffic issues, warehouse delays, and any other problems that may arise.
• To manage billing, invoicing, and ensuring that drivers' proper documentation and permits for an uninterrupted trip and delivery of the merchandise.

Business Development Representative

Mindbridge Pvt Ltd - Lahore, PK (On-Site)

Campaign: Podium - (B2B) Business-to-Business OB Sales.

• Prospect, educate & qualify leads to create sales-ready opportunities, and close new business through relationship-based selling by aligning Podium solutions with prospect business objectives/needs, all-the-while managing and overcoming prospect objections.
• Collaborating effectively with the team and others to schedule appointments, follow up with potential clients, and ensure achievement of monthly quotas of qualified appointments/demos scheduled and deals closed.

Chat Support Specialist

Mindbridge Pvt Ltd - Lahore, PK (On-Site)

Campaign: Revolut - Customer Chat Support.

• Providing customer service via in-app live chat, phone, and email, updating the clients' existing records across systems while ensuring the security of their confidential information.
• Processing complaints and issues related to products or services, and enhancing customer experience by helping complete purchases, upgrades/top-ups, and frequently providing necessary technical assistance.

Chat Support Specialist

Mindbridge Pvt Ltd - Lahore, PK (On-Site)

Campaign: Talabat - Customer Chat Support.

• Providing customer service to both internal and external stakeholders by answering queries on a timely basis using company-issued chat systems, and delivering resolutions for customer issues regarding products, services, and other matters.
• Giving detailed instructions or providing clarification about the product, promos, prices, and other details to prospective and existing customers, identifying their needs and helping them use specific features.

Sales Executive

Digital Globe Services - Lahore, PK (On-Site)

Campaign: Spectrum - (B2C) Business-to-Consumer IB/OB Sales.

• Meet or exceed monthly sales goals, including wireless sales.
• Ensure a great customer experience and educate as well as engage customers through product demonstrations.
• Maintain strong knowledge of all TV, internet, and wireless products, pricing plans, promotions, and service features for Spectrum, as well as our competitors.

Customer Sales Representative & Manager

R1 Solutions - Lahore, PK (On-Site)

Campaign: Personal Injury - (B2C) Business-to-Consumer OB Sales.

• Cold-calling the provided leads to interact with potential clients, manage their sensitive data across one or more computer systems, and update records in the system while conversing with the customer.
• Scheduling customer appointments with relevant solicitors, demonstrating the procedure for personal injury compensation, and ensuring a qualified sale of services.
• Assisting the batch with call transfers, sales closing, and creating reports of all sales results including customer comments or complaints.

Web Developer & Virtual Assistant

Upwork - Freelance

• Front-end Development: Using HTML, CSS, and JavaScript to ensure pixel-perfect implementation, smooth animations, and cross-browser compatibility.
• Back-end Development: Building the core functionality of the website using PHP, Python, or Node.js. Additionally, handle server-side processes, database integration, user authentication, and any complex features required for your website.
• E-commerce Development: To sell products or services online by incorporating features such as product catalogs, shopping carts, payment gateways, and inventory management to provide a seamless online shopping experience.
• Website Deployment and Maintenance: To handle the deployment process, ensuring that it is properly configured on the chosen hosting environment, ongoing maintenance services, including security updates, performance optimization, and regular backups, to keep the website running smoothly.
• Lead Generation: Conducting research and utilising various tools and platforms to identify potential leads for your business, gather relevant contact information, and qualify leads based on specified criteria.
• Prospecting and Cold Outreach: Initiate cold outreach campaigns to engage with potential leads, craft personalised and compelling email templates, make cold calls, or utilise social media platforms to establish initial contact and generate interest in the products or services.
• Appointment Setting: Handle appointment scheduling, ensuring that there's a steady stream of qualified prospects to engage with, coordinate calendars, send meeting invitations, and manage any rescheduling or cancellations, allowing focus on sales conversations.
• Follow-up and Relationship Building: Follow up with prospects and existing customers to nurture relationships, address queries, and provide exceptional customer service.